Our refund policy for Zuraan's Islamic digital products and services, based on fairness and Islamic principles of justice.
Last Updated: October 25, 2025
At Zuraan Ltd ("we," "our," or "us"), we are committed to providing fair and transparent refund policies in accordance with Islamic principles of justice and fairness. This Refund Policy outlines the conditions under which refunds may be requested across our entire ecosystem of products and services.
This policy applies to all our paid products and services, including current offerings, premium features, subscription services, and any future paid applications or services we may develop.
We will generally not provide refunds unless the specific product or service explicitly states refund availability in its subscription terms. When any service includes a refund option in its product-specific terms, we will honor refunds based on those stated conditions.
Our services are typically provided on a subscription basis with clear terms stated at the time of purchase. By subscribing to any of our services, you acknowledge and agree to the specific refund conditions outlined for that particular service.
For all subscription-based services across our platform, refund eligibility is determined by the specific terms presented during the subscription process. Each subscription service may have different refund conditions based on its nature and pricing model.
Premium features and paid add-ons across our products are subject to the refund terms specified in their respective purchase agreements. Check your purchase details for applicable refund conditions specific to each feature or service.
Our mobile and desktop applications with in-app purchases and subscriptions follow the refund policies clearly stated within each application. These are also subject to the respective app store policies (App Store, Google Play, Microsoft Store, etc.).
API access, developer tools, and technical services follow their own specific refund terms outlined in their service agreements. These typically have different conditions based on usage patterns and service levels.
All current products and any new services or products we develop will include their own specific refund terms, which will be clearly communicated at the time of purchase or subscription. This ensures each product's unique characteristics are properly addressed.
Despite our general no-refund policy, we may consider refunds across any of our products or services in the following exceptional circumstances:
Each case will be reviewed individually, and refunds in these circumstances are at our discretion and subject to verification, regardless of which product or service is involved.
If you believe you are entitled to a refund based on the terms stated for your specific product or service, or due to exceptional circumstances, please follow these steps:
When a refund is approved for any of our products or services:
For any Zuraan products purchased through third-party platforms (app stores, marketplaces, etc.), refund requests must be directed to the respective platform:
These purchases are subject to the refund policies of the respective platforms, not this policy. However, we may assist in providing necessary documentation for your refund request.
Please note the distinction between cancellation and refund across all our products:
You can cancel subscriptions at any time to prevent future charges, but this does not automatically entitle you to a refund for the current billing period unless specifically stated in your service terms.
Our refund policy is guided by Islamic principles of fairness and justice:
For refund requests or questions about this policy, please contact us:
Email: support@zuraan.com
